CahyaningrumA.; HastutiI.; SuyatnoA. Pengaruh Electronic Customer Relationship Management terhadap Kualitas Pelayanan dan Customer Satisfaction. Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah, v. 6, n. 3, p. 3008-3017, 14 set. 2023.